SMALL BUSINESS PLAN

Perfect for small businesses or sole traders who work from home and need basic IT support, security help, and someone on hand for any issues.

Shaun Prince Helpdesk App

I will install this app on your PC/Mac and you can use it to open tickets and communicate directly with me.

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Unlimited Tickets & Emails

Got a problem with your machine or want to ask a question? Open a ticket using the app or email me.

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Updates (Patch Management)

My app will check your machine and its software for updates and install new versions automatically.

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Remote Tech Monitoring

I will switch on tech monitoring so if you contact me with a problem, I can see information about your machine remotely, such as speed and temperature.

£10 / month (1 machine)

Billed Monthly

MANAGED IT PLAN

A package for small offices, no matter your industry. Have me on hand for issues, with remote support included. Put your mind at rest.

Everything from the Small Business Plan, plus...

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1 Hour Remote Support

If you need me, I will remotely connect to your machine through my app and fix your problems.

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Initial In-Person System Assessment

When I install my app, I will conduct an initial assessment of your security, machine health, admin, workflow, storage and backup, and identify and inform you of any potential improvements.

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Automated Responsive Tech Monitoring

I will monitor your system remotely and inform you of any potential issues such as temperature, usage and speed.

£40 / month (up to 5 machines)

Billed Monthly

MANAGED PREMIUM

A bespoke package for larger companies based on your needs. Includes on-site support when you need it and priority response.

Everything from both other plans, plus...

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More Remote Support

I can be on hand as much as you think you need me.

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On-site Support

Prefer to see someone in person or have me look at your machines? I'll come to your business.

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Priority Response

Your jobs will be prioritised and your issues solved quicker.

Price on Request

HOME PROTECTION

Just want your home PCs/Macs protecting against viruses and other nasties? 

Premium Anti-Virus Cover

I will guide you through installing my premium anti-virus cover. 

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Support Just An Email Away

Once you're a customer, you'll be on my lists and I'll have your details if you ever need repairs or other services.

£2.50 / month (per machine)

Billed Annually

MANAGED HOME PLAN

Do you have a more complicated home set up or just prefer having your mind at rest? Have me on hand for issues.

Shaun Prince Helpdesk App

I will install this app on your PC/Mac and you can use it to open tickets and communicate directly with me.

​

Unlimited Tickets & Emails

Got a problem with your machine or want to ask a question? Open a ticket using the app or email me.

​

Updates (Patch Management)

My app will check your machine and its software for updates and install new versions automatically.

​

Remote Tech Monitoring

I will switch on tech monitoring so if you contact me with a problem, I can see information about your machine remotely, such as speed and temperature.

£10 / month (1 machine)

Billed Monthly