• Shaun Prince

Life after Ransomware: Common Problems for Recovered Files

Ransomware is a strong type of malware that locks up a private system and prevent the user from accessing all data inside it, and it is one of any company’s worst nightmares. Unfortunately, instead of fixing it, some MSPs (Managed Service Providers) create recovery programs that are not durable enough to withstand another attack or a program that does not work. Sometimes, the problem is not about the backup but the lack of testing it.

If your company has been a victim of ransomware, here are the things you should watch out for when seeking the help of an IT provider for its recovery. Usually, more problems arise if the following are not met.

Main Problem: Files Are Incorrectly Backed Up

Backing up files should be done fast, but not all quick backups mean that they are successful. You can only guarantee a successful backup if you can access and open the data any time and anywhere. While backing up files may seem easy and quick to do, there are many possible scenarios where it can go wrong. One hint that could tell you something is wrong is when the restoration of files is taking forever. As previously mentioned, the transfer should be completed quickly.

Ensure that you double-check all files and see if they are working before you even let your MSPs go. Usually, the problem comes from storing data that doesn’t work or not putting the files on the correct server. Sometimes, the system says that the transfer was a success when it is not, and you end up with an inaccessible file.

Next Problem: Companies Relying on the Service

Another reason problems are not detected ahead of time is because everyone else thinks that the problem has been solved and all files have been restored. No one bothers to check or test if everything is working as it should.

In the future, when someone tries to access the files, these problems would appear, notifying everyone that it would take months before the backed-up data could be fully downloaded and used, surprising everyone else. Sometimes, MSPs do not tell people about their need to download the files to their system or simply do not know either.

Another Problem: The Key for File Restoration is Encrypted

People who are organised always keep files in the same folder or file location. This could be a problem, especially if you placed the key to restoring all backed up files in the same folder encrypted by the malware. Because of this malware encryption, it would be impossible for you to reaccess the files. Make sure to take note of this critical detail so you can prevent it from happening.

How to Ensure Success of the Backup

In case you find yourself in this situation, here are some methods to ensure the security of your backed up files should you fall victim to ransomware.

1: The 3-2-1 Method

This method simply means having three different backup copies of the data you have. One would serve as your primary backup, while the two would be the backup of the backup. Ideally, two of them are backed up online for easier transfer. The last backup should be stored somewhere off-site for maximum redundancy.

2: Check Your BCDR (Business Continuity and Disasater Recory) Often

The company’s BCDR should be tested annually to ensure its capacity and effectiveness. Unfortunately, companies only pay attention to their BCDR once the malware attack occurs. Do not wait until it’s too late!

3: Increase Your Security

To avoid future problems, make sure that you have an effective cybersecurity infrastructure in place. You can do that by adding two-factor authentication to all your apps and programs accessed using the internet.


A ransomware attack is not easy to recover from, but an unsuccessful attempt to recover files is another significant challenge. Before giving yourself another headache, ensure that you review your IT providers’ recovery work before letting them go or include protective terms on the contract. Double-click the files and ensure everything is done right so you can go back to regular business operations sooner.

If your company needs IT services in St. Neots, try us at Shaun Prince. Shaun is a qualified IT practitioner with ten years of experience in the field. We will make sure to give you a service that delivers and does not disappoint. Contact us at to book a service!