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  • Shaun Prince

The value of IT Support in Business

Updated: Jul 11, 2019


When you run a small or medium-sized business, the luxury of having in-house IT support cannot always be facilitated. But the smooth running of your IT system is imperative and ensures that you can continue to run your business 24/7.


We’ve all been there – its 4:30pm on a Friday afternoon. The chilled beer in your fridge is calling, and the weekend is within touching distance. You just have one more report to write, one more order to send, and one more email to respond to before you can be at one with your beverage. Then BAM! Your PC doesn’t want to play ball – it freezes mid-air, your internet goes down, or that oh-so-important file you saved seems to have disappeared into the ether. That cold beer is getting warmer by the minute. The frustration is unbelievable! Want to throw your laptop out the window? Well it depends if you have been savvy enough to have access to outsourced IT support. Someone who is experienced and knowledgeable and makes data backup, computer repair and recovery seem like a walk in the park. Someone who is reliable, someone who you trust and who is just a phone call away. Someone like me (just sayin’)

When something goes wrong, even if it’s for a few hours (or god forbid, a day or two) your business is at risk of coming to a complete stand still. You could potentially lose a whole day’s turnover, so downtime is something you should do your upmost to avoid!

So, what should you look for when sourcing IT support for your business?

  • Speed – In the event of a huge IT disaster, you need a quick response!

  • Reliability – When things go horribly wrong, you need to be able to call upon someone who is reliable, who does what they say they are going to do, and who you can count on time and time again

  • Quality of service – Can you speak to the same person each time? Or is there a system in place where your service requirements are logged for transparency? No-one wants to explain their IT problem to 3 different people.

  • Cost – You may not want to add another monthly cost against your business, but IT support adds unmeasurable value to your business!

Your IT systems are at the heart of your business; therefore, the quality of your IT support is essential!


Want to know more about how I can help? Contact me to find out more

T: 07563 441261

E: hello@shaunprince.com

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